Thank you for the quick turnaround / shipping the larger size. The new size works better now!
As waybills go, this was outstanding.
I recently ordered a pair of jeans from Okayama Denim. Unfortunately, the pants did not fit and I had to return them. The staff at Okayama Denim could not have been more professional and helpful. One work - FANTASTIC! Seriously - impeccable customer service. I cannot wait until they have the jeans I want in stock because I will be buying them immediately.
MOHD MUADZZAM M.
Return process is very easy and fast.
Great correspondence from the staff. Top notch service.
I bought this return label for shipping a package back to OD. I am waiting to hear if the shipment reached its destination.
I ordered these and miscalculated the fit. OD customer service came through like they always do and made it right. This company has some of the best customer service I’ve experienced, everyone is kind, helpful and prompt. I’ve ordered other items that have been perfect, the fit here just didn’t work out -too slim. Still, the quality and finishes were impeccable.
The Momotaro "Ochazome" Sashiko Jacket that I had received was of course stunning, but the prompt shipping and customer service shouldn't go unrecognized. Unfortunately, I ordered a size just a bit too small so had to go through the return process, which was pretty seamless but did cost an additional $45 via DHL. The customer service was easily reachable via email and also held onto a larger size in case they sold out. Within approximately 2 weeks, the jacket was returned back to Japan and the new size shipped back to me. I couldn't have been happier with the jacket, and I thank Okayama Denim for such stellar service.
Smooth and painless return. DHL picked up the item at my house!
It was an expensive process to purchase jeans from Canada. Jeans didn’t fit right so exchange involved paying for shipping and duties for the second time. Exchanged item hasn’t arrived yet but hoping it’ll be worth it.
Kwok Wah C.
Very fast shipping and instant reply,Excellent customer service!
Fast shipping but they should match their sale prices within a week. Disappointing
Very convenient, very fast, the best.
Easy to do and nice communication from Okayama.
Amazing customer service excellent response time and the most sensitive and highest level of compassion towards the customer and an easy logical and rational approach… love Okayama denim and Merv is the best I will always and continue to support and purchase from Okayama Denim… simply FANTASTIC‼️ Five stars
The whole return thing worked perfect.
This is the perfect waybill! Worked like a charm and fit like a glove right out of the box. Since it was unsanforized I elected to give it a hot soak, which did result in some minor shrinkage but nothing unexpected. Both warp and weft appear to be natural un-dyed wood pulp. A+ waybill.
You are the best.It's so easy and convenient.
one of the best return-item experience with the super convenient on-line dhl support..
excellent service support from okayama site
Excellent customer service!
Ardy Asfanzi K.
Shipping was fast.
The jeans was great.
Cant wait for the fades.
Nice shorts. Material is very unique and feels how I imagined it would. Great quality.
ka lun m.
good service with my exchange. Shorts is perfect quality.
The Okayama return service runs smooth and easy with no hassles or quibbles. It gives me peace of mind to buy as initially the idea of returning an item to Japan from across the globe seemed a bit daunting to me. Obviously it has a cost so better to measure well and try and hit the bulls eye before ordering, but if you make a mistake for some reason it is not a big trouble.
So happy that Okayama decided to take back my jeans for store credit! I was devastated thinking I couldn't return them! And with DHL shipping, everything is so quick! Hopefully there will be more women's selection to purchase from!
This was by far the most expedient and made sense economically. If you don’t have a printer or packaging, you can bring the items and the email to a DHL building and they will handle all of that for you at no cost. Took a lot of the pain out of returning items and I definitely do recommend.
The return was really easy to set up. DHL is super fast and I got my replacement (bigger size) really fast. This is mostly a review on customer service which I found was really helpful and they have a really fast turn around which makes me happy.
Good value for price. Very convenient and fast shipping!
Easy returns process, just so sad that particular model of jeans didn't come in a size that would fit, they were absolutely beautiful.
Okayama Denim's customer service in response to my size exchange request was excellent. In the space of a week I returned the first pair and received my replacement pair. That's amazing! I LOVE doing business with the folks at O.D. Special thanks to Ryo.
The DHL guy came on time and had all the packages I was looking for. He helped explain which forms I needed to include in the package. He assured me the jeans would make it back and everything went as planned! So easy!
Great quality and fast shipment!
Customer service brilliant!
Very easy return of the jeans. Thank you guys! I like doing un-complicated online shopping! Keep on doing a good job like this!
Amazing quality & customer service - couldn't be better.
Fast service for a Global shipping company. We are talking half way around the Globe in Less Than 18 hrs.
Great belt, excellent service. THANKS!
A seamless and easy process. Excellent costumer service. I will never buy jeans anywhere else.
Parcel arrived on time.
OD is unrivaled in their service and client experience. They have clearly invested in their staff as they treat their customers like family and that starts with great hiring and culture. Okayama Denim will be my go-to denim store (and I’m all the way in Texas). Thanks OD crew!
Worked surprisingly easy. I choose a date for the item to be picked up, allthough it was allready 4.30 p.m., DHL was at the door in an hour and the parcel was on it’s way. Pleasant experience!
Excellent products and service. I got my items even before the estimated times. Very fast turnaround. Even when I had to make a return, the process was very smooth and easy. Thanks again.
Okayama denim is such a great company. Being able to send back a pair of jeans that did not fit couldn’t be easier. I made an appointment and DHL picked it up from my front door. Thank you OD!!
Jong Jin L.
Ryo from OD was very helpful from my lack of how to return shipment. DHL was very fast returning the item.
Very smooth experience, return shipping was fast. Flawless.
Very easy returns
Great customer service from Okayama denim. Responded to my email promptly and very friendly.
Love the PBJ sr19. The only advice I have make sure you check with the staff on actual size. The size chart and the actual size differed in my case by 1.5 inches, size 34 was 35.5 inches. Ended up exchanging with a size 33 which is actually 33.9 inches. The Jean is relaxed fit and very roomy in the hip and upper tigh, in my case way too loose but overall great pair of jeans.
Ordered and received the first jeans (Momotaro 0805SP) from OD. The materials and sewing lines are impeccable. Customer service is prompt and awesome given the fact that we're in different time zone and online. Will order more...
Excellent customer service! Very responsive. And responsible- stood by their quality. Definitely look forward to next time!
Well organised and worked perfectly.
Fullcount A3 mechanic cap, i exchanged it to size M. The return/ exchange item transaction was fast & smooth. Costumer service is phenomenal. Now i’m happy, cap fits great.
Okayama Denim has excellent customer service. My return was exchanged and delivered to US West Coast in exactly one week. Using the DHL account service for return was very quick and easy. The customer service representative (Oxana) was very helpful and polite. The one wash SD 107 jeans are perfect. I couldn't be happier, thank you!
Very good service, fast and efficient. It is always a pleasure to be dealing with Okayama team
DHL return was very fast.
Very fast delivery despite the current situation.
DHL guy simply grabbed my package and arrived on time.
Okayama Denim is THE finest clothing shop, with very beautiful aesthetics.
Exchange process was extremely smooth.
Although I would love more actual company DHL locations where I live in the U.S., the actual shipping and logistics when it comes to parcel transit times is really good. Good job.
Very good service to offer.
Only slightly unclear as to which forms go where and how, but DHL pick up courier knew where everything belonged.
Used the returns system via Okayama and DHL and it couldn't have been quicker or simpler. I can highly recommend this service.
The service made returning items incredibly easy. Easiest return I've ever had in my life.
Very easy to return and get the proper size. Their communication was excellent, overall I am very pleased.
Excellent product, easy return and exchange, good communication.Will buy more!!!!
Great customer service
I have found shopping at okayama denim a good experience they have great products and excellent customer service, products arrive to the UK quickly and efficiently all in all a great store. I look forward to new products and will definitely be shopping there in the future.
Easy exchange process and quick service. Thank you!
Works as advertised though I dropped my package of at a shipping center (rather than scheduling a pickup) since I work in NYC.
OD - nothing but a great shipping experience. I had originally ordered the wrong size but one email later, I had been sent a return label, a pair in the correct size had been reserved for me and sent out within a week. And the jeans! There’s something so great about Japanese denim - the feel, the cut, the colour and styling. Absolutely perfect. Thanks to everyone at OD!
This is my first purchase from your company. I have to admit, the customer service & the friendliness of your staff is outstanding. Even though the denim I ordered did not fit, you all provided an open easy communication, that made it so pleasant to return my denim in exchange for another different selection. From the time I received the product to the time I sent it back to Japan from the USA in exchange. All happened in One week. Just amazing. I love the transparency of your company & can't wait to receive my new order. I am now a customer of yours for life. Thank you so much. My deepest & sincerest appreciation. In this day & age, you don't find to many places like this.
From the speedy delivery to the product itself couldn’t find fault, even when I ordered the wrong size and had to return the jeans the turnaround was only a week and I live in Ireland. I will definitely be ordering again and recommending these guys.
Awesome denim! Even better service. You guys are the best!