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Free global express shipping is included for all orders with a value of $150 USD and above. If the value falls below this then we charge a flat-rate shipping fee of $25 USD. Please note that the shipping fee is calculated after any discount has been applied.
We have updated our shipping policy to now support Free Shipping to anywhere within Japan, regardless of the order value.
Taxes/Duties are not calculated in our pricing, and you may be subject to these when the package reaches the country of your residence. Once a package has been picked up by the respective courier, any duties or taxes levied on the package upon arrival to the destination country will be the responsibility of the client who placed the order.
Please note that we are pleased to help you with any questions or concerns you may have regarding duties and/or taxes, feel free to contact us at email@example.com.
We currently ship globally with DHL Express, FedEx or EMS Japan.
If you have any specific questions/requests for the courier of choice where you reside please get in touch with us.
You will receive a confirmation email from us as soon as the order has been placed.
You will receive a shipping confirmation email from us with the tracking information for the package.
We aim to process orders as soon as they have been placed. If you have not received a shipping confirmation email after 3-4 days please feel free to contact us at firstname.lastname@example.org
You can find more information about our complimentary chainstitch hemming service here.
If you forgot to add a hemming request to your order please get in touch with us at email@example.com with your desired inseam length.
We currently accept payment via Credit card, PayPal, ApplePay and Google Pay.
Please refer to the pre-order product page for an estimated delivery date.
While the sizing for pre-order items are estimates of the final product, we always measure the full sizing range when we receive the delivery. You will be sent a confirmation email prior to shipping in the event you wish to make any changes to your chosen size (stock permitting).
You will be charged as soon as the purchase for a pre-order item has been placed.
Please get in touch with us at firstname.lastname@example.org. If you simply wish to make an amendment to the order we will make the necessary adjustments from our end.
You will need to create an account first. Points are added automatically to your account 14 days after the order has been dispatched.
If you have created an account after your order has been shipped please get in touch with us at email@example.com and we will retroactively add the points to your account.
Please refer to our Fit Guide for a full breakdown on how we measure our garments.
Please refer to this guide on raw vs one wash and sanforized vs unsanforized denim.
Absolutely, please get in touch with us at firstname.lastname@example.org and we will be happy to send you the full sizing of the item(s) you have placed an order for, prior to shipping.
Please refer to our raw denim care guide.
For unsanforized raw denim we recommend soaking them prior to wearing in order to get the jeans to shrink-to-fit.
In general, washing your jeans is a matter of personal preference but please note that extensive build up of dirt/bacteria is detrimental to the structural integrity of the cotton fibers of the fabric.
Yes. You have 30 days to initiate a return after the date-of-purchase.
Please note that items must be unaltered, unwashed and have all tags/flashers attached.
For exchanges, while we cover the outgoing shipping cost of the exchange item we do not offer a free returns service.
Our full Returns and Exchanges Policy can be accessed here.
Please get in touch with us at email@example.com
All purchases that are:
1. Made during a sale period (i.e Black Friday)
2. Purchased from our Sales section
are considered Final Sale and are ineligible for a return/exchange.
We have a DHL Global Returns service here. Please note that some areas may not be covered by this service.
In the event that you would like to cover your own shipping back to us, please follow the guidelines below.
Our returns address is:
Post code: 150-0011
Tel no: +81-3-6450-5485
Please mark clearly on the exterior of the package: “Made in Japan Returned Goods”. If the waybill requires a value for the item please do not declare higher than $25 USD. Let us know if you have any questions!
Please fill in the return request form on this page.