Ramsey W.
Exchanging the product for the correct size was very convenient and easy.
andrew s.
Very fast return shipping!
Michael M.
Return was so simple. Thanks again for your excellent service.
James C.
The experience I had with Okayama denim and DHL shipping was amazing. I will be honest, I thought returning an item to Japan would be difficult and cumbersome, and most importantly expensive. Kyle at Okayama Denim Walked me through the return process and it was only $25! They shipped the replacement back to me at no charge, I was very impressed. I look forward to purchasing more items due to this positive experience.
Biswajit M.
Received the DHL document promptly and the return shipping was smooth.
DAVID L.
One pair was too tight. Second fit perfect but had a wider leg than I wanted. Had to return both. But how easy it was to return will keep me looking for other styles for sure. The denim is amazing.
Paul G.
Best waybill ever.
Chung
Very fast pickup, mere hours from the time the email with instructions were sent.
Ulugbek A.
An excellent product that will provide instant satisfaction and bring joy for a long time if you know what to except. A unique belt handmade from superior quality materials. The width is 1.2” (3.3 cm) which may be narrower that your ordinary belt. Took me some get-used-to but now I love the way it looks with my denims. First ordered smaller size but the exchange was simple and quick. Great product and excellent service. Two thumbs up, OD!
Chris K.
Return was simple!
Chris K.
Made return easy. I used a drop off location near me, painless
Irene C.
Very responsive. Unbelievably easy to make returns— which, because my family & I admire OD so much— we rarely have to do!
Timothy H.
DHL return shipping and turnaround exchange was extremely fast (and expensive). The waybill procurement procedure was somewhat vague for those inexperienced with the service. I was interested in the very hard to find Brown's Beach Jacket, and although the product quality is very good, the return/exchange expense will prevent further purchases.
Rich L.
Excellent service and communication with Okayama Denim. Ryo and his team are a class act and a pleasure to order from. I will be a customer for life. Thank you so much!!
Andre H.
This made a return of a product very easy. OD provides good service to customers who, like me, are confused by the many definitions of sizes.
Roger L.
The return went without any problems. First I emailed the workers to bring forward my request, then they told me what to do. Then bought AWB for return, printed out, glued on the package and brought to the collection point at Migros in Goldau. Everything worked out wonderfully.
MAX V.
So please with the purchase - Super smooth transaction and great people! Thanks - Max
Manjeet U.
It went smooth as glass!
MARIO A.
I got the the wrong size and OD replaced it without any problem. Love my Momotaro, thank you 'Okayama Denim Team'. You are great to deal with and amazing choices & products to chose from. I can't wait to get my "2nd Selvedge Jeans"!!!
William W.
The process was easy and makes me not worrying about returns
Patchara K.
The service for return and exchange is excellent both customer service and DHL. I do the return process on Monday and I receive an exchange pants on Thursday.
John L.
Thank you, the return process was easy and smooth to coordinate with Okayama Denim and DHL. The driver came right to our house at the time frame specified. The paperwork was straightforward to print and give to the driver. Thank you for making it easy to do the return.
Michael S.
Such a great company to deal with!
Marcel L.
Thank you for the quick turnaround / shipping the larger size. The new size works better now!
Nick E.
As waybills go, this was outstanding.
David Y.
I recently ordered a pair of jeans from Okayama Denim. Unfortunately, the pants did not fit and I had to return them. The staff at Okayama Denim could not have been more professional and helpful. One work - FANTASTIC! Seriously - impeccable customer service. I cannot wait until they have the jeans I want in stock because I will be buying them immediately.
MOHD MUADZZAM M.
Return process is very easy and fast.
Alex L.
Great correspondence from the staff. Top notch service.
LUTHER M.
I bought this return label for shipping a package back to OD. I am waiting to hear if the shipment reached its destination.
Richard B.
I ordered these and miscalculated the fit. OD customer service came through like they always do and made it right. This company has some of the best customer service I’ve experienced, everyone is kind, helpful and prompt. I’ve ordered other items that have been perfect, the fit here just didn’t work out -too slim. Still, the quality and finishes were impeccable.
Timothy F.
The Momotaro "Ochazome" Sashiko Jacket that I had received was of course stunning, but the prompt shipping and customer service shouldn't go unrecognized. Unfortunately, I ordered a size just a bit too small so had to go through the return process, which was pretty seamless but did cost an additional $45 via DHL. The customer service was easily reachable via email and also held onto a larger size in case they sold out. Within approximately 2 weeks, the jacket was returned back to Japan and the new size shipped back to me. I couldn't have been happier with the jacket, and I thank Okayama Denim for such stellar service.
Nimbe F.
Smooth and painless return. DHL picked up the item at my house!
JAMES Y.
It was an expensive process to purchase jeans from Canada. Jeans didn’t fit right so exchange involved paying for shipping and duties for the second time. Exchanged item hasn’t arrived yet but hoping it’ll be worth it.
Kwok Wah C.
Very fast shipping and instant reply,Excellent customer service!
Stephen S.
Fast shipping but they should match their sale prices within a week. Disappointing
Marcel v.
Very convenient, very fast, the best.
Nathan D.
Easy to do and nice communication from Okayama.
Samir H.
Amazing customer service excellent response time and the most sensitive and highest level of compassion towards the customer and an easy logical and rational approach… love Okayama denim and Merv is the best I will always and continue to support and purchase from Okayama Denim… simply FANTASTIC‼️ Five stars
Ingemar G.
The whole return thing worked perfect.
Zachary W.
This is the perfect waybill! Worked like a charm and fit like a glove right out of the box. Since it was unsanforized I elected to give it a hot soak, which did result in some minor shrinkage but nothing unexpected. Both warp and weft appear to be natural un-dyed wood pulp. A+ waybill.
Kevin C.
You are the best.It's so easy and convenient.
George D.
one of the best return-item experience with the super convenient on-line dhl support..
highly recommended
excellent service support from okayama site
Dave P.
Excellent customer service!
Ardy Asfanzi K.
Shipping was fast.
The jeans was great.
Cant wait for the fades.
Dylan C.
Nice shorts. Material is very unique and feels how I imagined it would. Great quality.
ka lun m.
good service with my exchange. Shorts is perfect quality.
Homero R.
The Okayama return service runs smooth and easy with no hassles or quibbles. It gives me peace of mind to buy as initially the idea of returning an item to Japan from across the globe seemed a bit daunting to me. Obviously it has a cost so better to measure well and try and hit the bulls eye before ordering, but if you make a mistake for some reason it is not a big trouble.
Amy L.
So happy that Okayama decided to take back my jeans for store credit! I was devastated thinking I couldn't return them! And with DHL shipping, everything is so quick! Hopefully there will be more women's selection to purchase from!
Daniel H.
This was by far the most expedient and made sense economically. If you don’t have a printer or packaging, you can bring the items and the email to a DHL building and they will handle all of that for you at no cost. Took a lot of the pain out of returning items and I definitely do recommend.
justin n.
The return was really easy to set up. DHL is super fast and I got my replacement (bigger size) really fast. This is mostly a review on customer service which I found was really helpful and they have a really fast turn around which makes me happy.
Boris V.
Good value for price. Very convenient and fast shipping!
Roland M.
Easy returns process, just so sad that particular model of jeans didn't come in a size that would fit, they were absolutely beautiful.
Douglas M.
Okayama Denim's customer service in response to my size exchange request was excellent. In the space of a week I returned the first pair and received my replacement pair. That's amazing! I LOVE doing business with the folks at O.D. Special thanks to Ryo.
David K.
The DHL guy came on time and had all the packages I was looking for. He helped explain which forms I needed to include in the package. He assured me the jeans would make it back and everything went as planned! So easy!
Petri S.
Great quality and fast shipment!
Customer service brilliant!
Niemann M.
Very easy return of the jeans. Thank you guys! I like doing un-complicated online shopping! Keep on doing a good job like this!
Miss K.
Amazing quality & customer service - couldn't be better.
Thomas M.
Fast service for a Global shipping company. We are talking half way around the Globe in Less Than 18 hrs.
peter v.
Great belt, excellent service. THANKS!
Maximo Z.
A seamless and easy process. Excellent costumer service. I will never buy jeans anywhere else.
Alexandre M.
Parcel arrived on time.
John A.
OD is unrivaled in their service and client experience. They have clearly invested in their staff as they treat their customers like family and that starts with great hiring and culture. Okayama Denim will be my go-to denim store (and I’m all the way in Texas). Thanks OD crew!
Marnix d.
Worked surprisingly easy. I choose a date for the item to be picked up, allthough it was allready 4.30 p.m., DHL was at the door in an hour and the parcel was on it’s way. Pleasant experience!
anselmo v.
Excellent products and service. I got my items even before the estimated times. Very fast turnaround. Even when I had to make a return, the process was very smooth and easy. Thanks again.
Eric W.
Okayama denim is such a great company. Being able to send back a pair of jeans that did not fit couldn’t be easier. I made an appointment and DHL picked it up from my front door. Thank you OD!!
Jong Jin L.
Ryo from OD was very helpful from my lack of how to return shipment. DHL was very fast returning the item.
Tomaso V.
Very smooth experience, return shipping was fast. Flawless.
Steve L.
Very easy returns
Vafa M.
Great customer service from Okayama denim. Responded to my email promptly and very friendly.
Love the PBJ sr19. The only advice I have make sure you check with the staff on actual size. The size chart and the actual size differed in my case by 1.5 inches, size 34 was 35.5 inches. Ended up exchanging with a size 33 which is actually 33.9 inches. The Jean is relaxed fit and very roomy in the hip and upper tigh, in my case way too loose but overall great pair of jeans.
jeffrey n.
Ordered and received the first jeans (Momotaro 0805SP) from OD. The materials and sewing lines are impeccable. Customer service is prompt and awesome given the fact that we're in different time zone and online. Will order more...
Di W.
Excellent customer service! Very responsive. And responsible- stood by their quality. Definitely look forward to next time!
Alastair G.
Well organised and worked perfectly.
Andrew H.
Fullcount A3 mechanic cap, i exchanged it to size M. The return/ exchange item transaction was fast & smooth. Costumer service is phenomenal. Now i’m happy, cap fits great.
Thank you
Christopher H.
Okayama Denim has excellent customer service. My return was exchanged and delivered to US West Coast in exactly one week. Using the DHL account service for return was very quick and easy. The customer service representative (Oxana) was very helpful and polite. The one wash SD 107 jeans are perfect. I couldn't be happier, thank you!
Adrian M.
Very good service, fast and efficient. It is always a pleasure to be dealing with Okayama team
Paul C.
DHL return was very fast.
Mandy P.
Very fast delivery despite the current situation.
Andrew S.
DHL guy simply grabbed my package and arrived on time.
Kenneth A.
Okayama Denim is THE finest clothing shop, with very beautiful aesthetics.
Sameer A.
Exchange process was extremely smooth.
Paul M.
Although I would love more actual company DHL locations where I live in the U.S., the actual shipping and logistics when it comes to parcel transit times is really good. Good job.
Daryl K.
Very good service to offer.
Only slightly unclear as to which forms go where and how, but DHL pick up courier knew where everything belonged.
Paul H.
Used the returns system via Okayama and DHL and it couldn't have been quicker or simpler. I can highly recommend this service.